Terms and Conditions

Travel Tips, Houses Rules, Useful Information

Terms and Conditions Nomad Holiday Rentals

Check in – Check out. Check in time is 2 pm and check out time is 11 am. If we are unable to grant an early check in because another guest is checking out that day, you are most welcome to drop your luggage at the property and come back to check in as soon as you room is ready.

Late check out can be arranged on the day of departure subject to new guest arrivals at no extra charge until 1 pm.

Check outs between 1 pm and 3 pm occurr a charge of 50% of the published rate.

After 3pm the 100% of the published nightly rate will be charged.

When do I have to pay for my reservation?

Depending on the rate you chose  – Non refundable, Standard Rate or Flexi rate – the booking is payable either 50% at the time of booking and the balance 31 days before check in or 100% 32 days before check in (Flexi rate)

CURRENCY: Your reservation will be charged in AUD or Euros. You can always elect to pay in IDR by bank transfer or Wise. Please contact us if you would prefer to pay in IDR

CANCELLATIONS AND REFUNDS:

Standard Rate:
50 % deposit is required at the time of the reservation (Eligible to Payment Plan)
The balance is required 31 days prior arrival. Deposit is non refundable
Bookings can be cancelled by the guest 31 days prior arrival
No refund for any cancellation made within 30 days prior arrival.
Special offers and bookings made on special or discounted rates are not refundable.
A stay that has commenced is not refundable.
Any changes will occur a AU$30 / Eur19 admin fee
Any refund is  subject to a deduction of 3% if the initial payment has been made by credit card

Flexible Rates (Flexi Rate)
This rate allow you to cancel without penalty up to 31 days before arrival (if booked on NomadHolidayRentals.com, 42 days if booked on a third party web site).
To book, you’ll be asked to provide your credit card details as a guarantee. A small amount (usually Eur 5/ AUD 10) can be debited for the purpose of testing your card. Final payment will only be collected 31 days before check in. (Eligible to Payment Plan)

Guest cannot book two properties for the same dates using Flexi Rates. The guest will be requested to cancel one of them. If they wish to keep both reservations a non refundable charge of 50% of the amount of each booking will be charged. This is to avoid hoarding that would prevent other guests to plan their holiday.

Non Cancellable Rate
This is a discounted rate. Only available up to 60 days prior the check in date. The dates of you stay cannot be changed.
Cannot be refunded. Recommended for guests with a travel insurance. (Eligible to Payment Plan)

Payment Plan: Deposits and Balances
The Payment Plan Feature allows Guests to pay a portion of a booking’s Total Fees at the time of booking and to pay the remainder of the Total Fees at a later time prior to check-in. The Payment Plan Feature is available to Guests for eligible bookings when they pay with certain Payment Methods – Credit card, Bank Transfers.

Nomad Holiday Rentals will notify you of the amount and schedule of each payment due. On the second payment due date, Nomad Holiday Rentals will automatically charge the credit card you used to make the booking. Voucher credits cannot be used for the second payment. Therefore, to the extent voucher credit is used for the initial booking using a Payment Plan, Nomad Holiday Rentals will only apply the voucher credit up to the first scheduled amount due.

If you make a modification to a booking made, you will be notified of the revised payment schedule, as applicable. If the modification increases your Total Fees, you may be required to make an additional partial payment of the new Total Fees at the time of the modification or it will added to the balance of your last payment due.

Bookings are not transferable.

You authorise Nomad Holiday Rentals to collect all amounts due from you pursuant to these Payment Plan Terms by charging the credit card used to make the booking. You agree that by selecting the Payment Plan Feature, you may not be able to pay for the booking with a different Payment Method.

If Nomad Holiday Rentals is unable to collect any payment pursuant to these Payment Plan Terms, you authorise Nomad Holiday Rentals to cancel the booking on your behalf. If the booking is cancelled, you will be refunded based on the cancellation policy terms of the Rate you have selected when booking . You acknowledge that you may incur fees for cancellations.

Credit Vouchers
Credit Vouchers must be used for stays starting before their end of validity date at the property where the initial stay was booked.They must be be used for bookings made through Nomad Holiday Rentals by email or WhatsApp.
They are not refundable if unused.

Medium and long term rates
Monthly or longer stays rates do not include PLN (electricity) and laundry. The rent must be paid for the whole period rented to lock the calendar.
A refundable warranty deposit of 10% of the rent will be added to the invoice to cover for damages and / or unpaid bills. Should the damages or unpaid bill exceed the warranty deposit, the guest allows Nomad Holiday Rentals to charge the credit card on file.
Sub letting is not permitted.
Medium and long term rentals are firm and non refundable

PERSONAL TRAVEL INSURANCE _ LIABILITY

Nomad Holiday Rentals recommends that you subscribe to a comprehensive
travel, medical and accident insurance at the time of booking your trip, to protect you and all those accompanying you for the full time of your visit against accident, illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies. We will supply you with documentation if you need to make an insurance claim in case of cancellation.

We recommend that you insurance includes scooter riding and a liability insurance in case you cause damages to third parties or the properties you are staying at.

Please note that flight cancellations, health related issues and every event normally covered by a travel, medical and accident insurances are not valid causes for refunds. 

BOAT AND HELICOPTER TRANSFERS:
We can organise and book your boat transfers to and from Bali, Lombok, Gilis, Nusa Lembongan and Ceningan. It is recommended to book your boat transfers in advance.  We have discounted rates for our guests.
Please contact us for boat transfers and information about airport transfers. We have chosen reputable boat companies but we recommend that you contract nevertheless a travel insurance before leaving home.

Helicopter transfers can also be arranged. Please note cancellations or no shows on the day of transfer will incur a penalty of 20% of the price of the flight

Please note: if you need to cancel a boat transfer booked with us, please give us 24 h notice otherwise the company will charge the full amount of the fare.

DIVING: It is recommended to book your dives in advance in Nusa Lembongan and Penida at certain periods of the year.. We are divers ourselves and live on the Island. We have selected the safest dive operators. Our guests get 5% discount on any dive or training package. Just mention #NomadHoliday when booking. Check here for info or
 contact us if you want us to to book your dives.

DAMAGES, LOSSES AND BREAKAGES
Guests are responsible for looking after the property, leaving it in good order and in a clean condition. PLEASE MENTION WHEN CHECK IN IF ANYTHING IF NOT OPERATING NORMALLY OR BROKEN.
Guests also undertake to pay for damages, breakages or losses caused during the period of their stay. Nomad Holiday Rentals reserves its right to reclaim the hired property and claim for damages, if the hirer, members of the guest party or guest’s visitors causes breakages,  damages, excessive noise, mess or conduct any unlawful activity.
Please report any damage caused to the property to the villa staff. The guest accepts to pay for any damages or losses incurred during his stay. The guest allows Nomad Holiday Rentals to charge the credit card on file – up to seven days after check out – to pay for damages and unpaid bills and utilities.
– Guests may be required to pay/provide a refundable security deposit as set by the the owners prior to check-in. The refundable security deposit will be collected prior to check-in and refunded within 7-days after the departure (it can longer in certain cases whenever Nomad Holiday Rentals requires additional time to find a missing or damaged replacement item).
– The refundable security deposit may be deducted automatically without notice by Nomad Holiday Rentals at its sole discretion from the guest credit card on file of the cash deposit in order to:
(a) repair, replace or clean anything that is damaged or missing or stained item by the Guest/ Visitors inside the Property or outside such as the balcony, terrace, backyard, patio and/or neighboring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furnitures, walls, appliances or any other excessive waste left in the Property);
(d) arrange laundry or special cleaning in case of smoking or leaving bad odor;
(e) arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID;
(f) to pay against penalties such as for smoking inside the Property, making party/noise during quiet hours, disturbing the neighbor or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Bali Police or other governing authority;
(g) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed 1.000.000 per bedroom per month in total and combined);
(h) for any laundry service, grocery request, video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
(i) pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
(j) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(k) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected refundable security deposit amount is not be sufficient to cover any/all of incurred charges as mentioned above, the guest is fully responsible to immediately clear the remaining balance to Nomad Holiday Rentals to cover the shortfall. The guest agrees that  Nomad Holiday Rentals is allowed to debit any shortfall from his/ her credit card on file

Swimming Pool and Safety
The guest is solely responsible for the supervision of the children in and around the pool. We can install a removable pool fence at an extra cost. We recommend that you order one if you travel with children. Pool fences are not required by law in Indonesia, The absence or pool fences is therefore not a lack of duty of care in Indonesia.

Driving in Bali: Please note that you need an INTERNATIONAL DRIVING LICENCE to ride a scooter in Bali otherwise your travel insurance could decline to pay in case of accident. Please apply for your international driving licence before leaving your country.

Liabilities and Disclaimers
Please be advised that Nomad Holiday Rentals nor any of its employees or representatives or the owners of the villas we manage are responsible for:
– Any loss or damage to personal equipment and property during your stay at our villa or during your participation in any activities including transportation during your visit to Bali, Lombok or Nusa Lembongan, Ceningan and Penida.
– Any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, nature or governments, newly imposed regulations, or the failure of any machinery, equipment or structure.
– Personal injuries or loss of life, intoxication of any kind, any consequences of lack of supervision or common sense, or the failure of any machinery, equipment or structure, occurred at the properties we manage or external venues, tours, during transportation, at facilities or locations which may or may not have been recommended by Nomad Holiday Rentals.
– Personal injuries or loss of life, loss of property while using a transport company, boat company, private driver even if Nomad Holiday Rentals has booked the transport for you.
– Nomad Holiday Rentals has taken due care and responsibility to verify and check all information on our website as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators, it accepts no responsibility for any inaccuracy or misdescription contained in the publications. Sales of services as contained in our publications are made by  Nomad Holiday Rentals only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.

  • Nomad Holiday Rentals  does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

Laundry: none of the villas or resorts Nomad Holiday Rentals manage offer an in house laundry service. We use external laundry suppliers. Nor our staff, the property we manage or Nomad Holiday Rentals are responsible for de-coloration, damages or loss of clothing. We drop and collect your laundry only as service to save your time.

Number of guests:
Each property can cater for a certain number of guests. This number cannot be exceeded.
The property  reserves its right to refuse access and cancel the booking at the guest expense if the number of guests is superior to the number of guests that the property can house. No compensation will be offered.
We recommend that you declare the correct number of guests when booking or contact us in advance if there are any changes. Additional fees apply for additional guests up to the maximum number permitted by the owner.
When extra beds are available a fee will be charged by the property and must be paid upon arrival.
Sub Letting is not Permitted

Eviction:
– The violations  below will lead to immediate actions by Nomad Holiday Rentals or its representatives:
(a) Loud Music/Parties/unappropriated noise level after 10:00 PM (till 8am);
(b) Trespassing or Blocking security barrier/gate, illegal parking or swearing the Community or staff;
(c) Smoking inside the buildings;
(d) Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community; as well as extra guests from outside without prior permission.
(e) If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum IDR 2.000.000 cleaning charge.
(f) Improper garbage disposal.
In any/all above cases security deposit will be forfeited and in case of repetition guests might be evicted.

Please keep noise to a minimum after 10pm, parties or gathering are not allowed unless a special event request has been submitted prior arrival and approved by the property owner or ourselves.

Nomad Holiday Rentals does not allow:
– Possession of firearms or weapons of any kind on the property grounds under any circumstances.
-The use of drugs or any other illegal substances. Indonesian drug laws are draconian. Please stay away from illegal substances.
– Immoral Acts, including prostitution and related behaviour as described by the laws of Indonesia
– Nomad Holiday Rentals reserves the right to request police assistance in the matters mentioned above or any other matter that are deemed suspicious or against local (Banjar) and Government regulations.

In most areas, in all countries, there are new building works taking place. Nomad Holiday Rentals cannot be held liable for any inconvenience to you.

Pets are not allowed.

Please just behave as you would at home

Acceptance
By placing and confirming a reservation with Nomad Holiday Rentals, guests automatically acknowledge that they have understood and accepted the terms and conditions.

GENERAL INFORMATION

Housekeeping. All villas and rooms are made up daily and linen and towels replaced every 3rd day. The housekeeper is scheduled come in the morning. Would you want privacy, just let the staff know.

Laundry. The cost of your personal laundry is not included. Please advise the staff or manager if you would like us to arrange for your laundry. Allow 24 hours. Express service is also available at extra cost

Money. Avoid to use your credit card in Indonesia whenever possible. Withdraw money ONLY from ATMs in Bank branches where there are cameras. Skimming is frequent in Bali. Foreigners are often the culprits and the victims. Please bring cash when travelling to Nusa Lembongan, Ceningan or Penida. The ATM on the islands and in areas where there is a large concentration of tourists are frequently scammed.

Power. Power cuts are frequent on the islands. They can last a few hours and are more frequent in peak season (July- August). Indonesia uses European type two pins plugs and 220V

Power and AC: Most of the power in Bali and on the Islands is still generated by burning fuel. You can greatly contribute to reduce the power consumption and the pollution by using the Air Conditioning wisely without affecting your comfort. Close doors and windows when you are in  the room and the AC is on. Turn it off when you leave the room. AC are very power hungry.
Power cuts on the islands are not uncommon especially in high season. This might affect the water supply in the accommodation. Cuts are usually limited to a few hours at most. In any case please signal it to the villa staff in case it is a property issue and not a general cut. Some properties are equipped with power generators.

Please strictly no glasses in or around the swimming pools. Any glass breakages will result in pool drainage. Glass is invisible in water and we will have to implement this procedure for your own safety. This is a costly and time-consuming process worn by the guests. All the costs associated included the cancellation of the following guests will be charged to you.

Smoking. The bedrooms are strictly non-smoking. You are free to smoke anywhere else in the open common areas. Please use the ashtrays provided.

Internet Wifi: Most of our villas with few exceptions in Nusa Lembongan and Gilis have high speed WI-FI  ranging from 10 to 50 MPS. In Nusa Penida internet speed can be irregular and patchy. The service improves every year and we apologise for the occasional inconvenience. Please enquire with us if you need the internet to work.

Wild life: Many villas in Bali have open bathrooms and living rooms. Despite every effort to keep it out you might note the presence of wildlife in the open areas of the villas. All our villas are treated by a pest control company for rodents and insects. Geckos are a harmless useful animals that clean the villas from spiders and mosquitos. They are a feature of Bali.

Tips and Gratuity
We do not include any service charge in the booking prices. Should you like to leave a gratuity as appreciation to the service, please do so directly to the staff who will share it amongst the team

Electric Plugs: power in Bali is 220V. Plugs are two pin European model (2 pins). Most of our properties will provide power adaptors., Otherwise they are widely available for a small price in most supermarkets.

Local Customs: Please do not behave differently than you would at home. Do not ride in town topless. Do not drink alcohol in the streets, stay away from drugs and drug users – the penalties for drug use in Indonesia are VERY harsh. Keep yourself safe and enjoy your holidays in paradise.

We are here to help. Please contact us if you need assistance.

We are available from 8 am until 8 pm every day
+62 823 39536271 Free call on What’sApp

Nomad Holiday Rentals
Villa Marketing and Property Management Bali, Lombok, Nusa lembongan, Nusa Penida,  Nusa Ceningan and Gilis

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